Updating driver for AMD AHCI Compatible RAID Controller
AMD AHCI Compatible RAID controller have limitations compared to hard disk controllers
of different manufacturers. By using this controller (and especially with an older driver
for AMD AHCI Compatible RAID controller), only limited hard disk information reported.
However, this is not really related to Hard Disk Sentinel and completely independent from the hard
disk model(s) used.
The issue is caused by the current version of the driver installed for
the AMD AHCI Compatible RAID controller - which blocks the detection.
To improve the situation, please try to download and install the better AMD chipset and RAID driver
from the Driver Zone section or
from the webpage of the manufacturer of your motherboard. Please note that the automatic
Windows driver update DO NOT work - it does not update the driver as should.
If the complete chipset installation package does not help (due to installation problems
of AMD packages, this happens relative often), you may try the manual update of the driver:
To update the driver manually, please download the recommended driver (3.2.1540)
from the Driver Zone section or directly from:
http://www.hdsentinel.com/driver/amd_raid_3.2.1540.92.zip (for 64 bit Windows) or
http://www.hdsentinel.com/driver/amd_raid_x86_3.3.1540.22.zip (for 32 bit Windows)
Please download the proper package and extract to a new folder (for example: C:\AMDAHCI ) and
then to install, please
right click on Computer, select Properties -> Device Manager
locate "AMD AHCI Compatible RAID Controller" device.
It is located in the IDE/ATA controllers or Storage controllers section.
Right click on this device, select Update driver software and
select "Browse my computer for driver software"
Select Let me pick from a list of device drivers on my computer
and specify the folder C:\AMDAHCI
After clicking on Next, the installation begins and when completed, you will need to restart the computer.
After that update (and restart), further hard disk status information should be detected and displayed:
Hard Disk Sentinel will display all standalone hard disks and one drive from each RAID array(s).
This is also not a bug / limitation of the software but a bug / limitation of the AMD RAID controller
(even the updated driver). No other controller have such problem and we constantly push AMD to improve
the situation so hopefully a future driver may allow accessing all information, about all hard
disks in the RAID arrays, just like as it is possible with other RAID controllers.
You may send use Report menu -> Send test report to developer option after the update,
so it is possible to verify the results and advise if disk status information is still missing.
Note: Windows Server 2008 and 2012 operating systems may have driver version 3.6 or 3.7 installed by
default. The numbers are confusing as they may indicate the driver is newer - but it is
actually worse than the recommended
driver as it does not provide access to any hard disk status information. Upgrading the driver
of the AMD AHCI Compatible RAID controller to the recommended 3.2.1540.92 version helps
on these on these systems as well.