Usually this error confirms problem with a cable, connection, external enclosure, backplane, power cable, USB dock etc... usually anything "between" the disk drive and the computer and/or something which can affect the operation of the drive in general (for example the power supply).
Yes, after re-connecting, swapping ports (and/or cables) the connection is usually better, so ideally then things should be working correctly.
> Another point, I'm curious, is that your judgment, "If I'm correct, these are not recent errors, probably the counter did not change for long time."
> You're right, But on what basis?
Generally these communication errors recorded by the drive for its entire lifetime. If you change ports, cables or move the drive to a new system - the error counter remains the same, does not change as the drive itself does not "know" the change in the configuration.
Because of this, Hard Disk Sentinel (while reports the error counters, exactly to notify you about the previous "life" of the drive) if the counter is stable, no new errors reported (as you can see on the graph, the value is same), then does not take them too seriously.
In contrast, if there would be NEW such communication errors, then the Performance % value should decrease, indicating that there is a current problem (new and new communication problems) which can reduce disk performance and stability.
From the report, I saw 100% Performance - so I assumed that there are no recent communication errors with the drive.
Exactly to help in such situation, you may virtually clear the error counter: to acknowledge that "OK, I changed the cable, fixed the issues, I does not want to see these errors, just possible NEW ones". Please refer to
https://www.hdsentinel.com/hard_disk_case_communication_error.php
which explains the situation.
For your drive, just select this Ultra ATA CRC Error Count attribute on the S.M.A.R.T. page and click on the 0 between the + and - in the Offset column.
After the confirmation dialog, specify
-163
in the small box: so then these previous communication issues will be no longer displayed for the drive and Hard Disk Sentinel will report possible new problems only (if there will be any).Statistics: Posted by hdsentinel — 2024.03.04. 10:50
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