Hello,
hope my question is not too similar to the "Disk numbers changed" problem.
Previously, on all our servers, the displayed slot-position was identical in "HD Sentinal" and the "MegaRAID Storage Manager".
I let the hoster replace a disk last week (8% health). He asked for the serialnumber and the slot-position. No problem cause slot position was identical in both programs.
Now they should replace an other disk (9% health) but "HD Sentinel" displays the chipped disk at Slot 6. "MegaRAID" positioned the disk with the identicalserial number at slot 14 .
Which position should I report to the hoster?
You reply in an other thread, that windows treated the disk-identification different from windows.
But is this also true for "HD Sentinel" and the "RAID Controler" ?
Used RAID-Controller Model:
LSI MegaRAID SAS 9260-16
Regards
Ravens Chant
HD-Sentinel / RAID-Controler: slot-positions differ!
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Ravenchant
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Re: HD-Sentinel / RAID-Controler: slot-positions differ!
Hello,
Thanks for your message and the attention!
Yes, I know what you mean, it is not related to Windows, but yes, related to the RAID controller.
Generally, when Hard Disk Sentinel detects the RAID configuration and asks the controller to provide the actual hard disk ports (to communicate the drives) yes, we should expect that the drive ports should match the actual physical port numbers.
However, this is not really true in all cases: the RAID controller many times provide completely different port numbers, sometimes even weird numbers (for example port 8, 16, 128 and so - even on cards where there is only 4 ports available...
I'd suggest to always verify the disk serial number reported in Hard Disk Sentinel - as this should match the label printed on the hard disk itself.
This is more decisive than the slot number which can cause confusion.
Also if you see such issue, I'd recommend to
- use Report menu -> Send test report to developer option
- create image(s) / screenshot(s) about the RAID manager tool to illustrate the different (actual) slot numbers
as then it is possible to compare them and verify the possibilities, to determine and report the actual slot numbers (if we can also get it from the controller).
Thanks for your message and the attention!
Yes, I know what you mean, it is not related to Windows, but yes, related to the RAID controller.
Generally, when Hard Disk Sentinel detects the RAID configuration and asks the controller to provide the actual hard disk ports (to communicate the drives) yes, we should expect that the drive ports should match the actual physical port numbers.
However, this is not really true in all cases: the RAID controller many times provide completely different port numbers, sometimes even weird numbers (for example port 8, 16, 128 and so - even on cards where there is only 4 ports available...
I'd suggest to always verify the disk serial number reported in Hard Disk Sentinel - as this should match the label printed on the hard disk itself.
This is more decisive than the slot number which can cause confusion.
Also if you see such issue, I'd recommend to
- use Report menu -> Send test report to developer option
- create image(s) / screenshot(s) about the RAID manager tool to illustrate the different (actual) slot numbers
as then it is possible to compare them and verify the possibilities, to determine and report the actual slot numbers (if we can also get it from the controller).