Spin Up Retry Count

How, what, where and why - when using the software.
Sigma
Posts: 2
Joined: 2011.03.23. 22:10

Spin Up Retry Count

Post by Sigma »

I've just used HD Sentinel on one of my drives and it comes back fine except a Spin Up Retry Count of 5.
It's health is at 90% and everything else is apparantly OK.

I ran the scan initially because I hear a little 'click' just before my system freezes.

Does this spin up retry potentially play a part in my computers freezing?
If so, what steps should I take to fix the problem?
I've seen that it may be a power issue, but I have a 1000w PSU. Could the power issue be from the power bar it's run to?

Any insight would be very much appreciated. Thanks in advance
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hdsentinel
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Re: Spin Up Retry Count

Post by hdsentinel »

I'd think the opposite: the freeze (and changed power status) can be the source of the problem.
So I feel the issue is not really related to the hard disk, the disk only suffers from the freeze.

If you see BSOD, it would be nice to examine its details as it may describe what caused it.
Such freeze is usually caused by memory error, data transfer issues, faulty driver(s) for one or more hardware devices, overclocking and overheat (not only for hard disk(s) but also other components).

If the issue is not related to the power supply (1000W should be more than enough ;) I'd check other possible causes described above.

Maybe try connecting a different power cable to this hard disk. If your power supply has a secondary power line, please try to connect this hard disk to it (this is more important if you have strong video card(s) and/or hungry CPU).
Also please try to avoid Y power splitters and molex->SATA power converters if possible. Also test memory, avoid overclocking (if applicable).

Then you can check if the spin retry count still increases - or the situation seems to be stable.

If possible, please use Report menu Send test report to developer option as I can check the actual configuration as it may give further ideas.
Sigma
Posts: 2
Joined: 2011.03.23. 22:10

Re: Spin Up Retry Count

Post by Sigma »

Would just like to thank you for your quick reply, very much appreciated!

Happy to say that (so far, knock on wood) the pc seems to have ceased freezing, though Sentinel now has it's health rated at 60% after 13 spin up retries.
It seems to have been in the power bar. I had dual monitors and some speakers powered off this bar, as well as the 1000w PSU.
From what I can tell, the PSU just wasn't drawing enough power from the bar, and thus wasn't giving one of the drives the power it needed. It caused the disk to stop (click*) and froze the OS that was being run on it.

*Note - a 1000w Power Supply Unit should be plugged into a wall outlet.

Thanks very much again for the help HDSentinel ^-^ Program is awesome and so is your support!
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