Cannot detect disks in AMD RAID array with driver 9.3.0.120

Post here if you encounter any problems or bugs with the software.
Dehumanizer
Posts: 2
Joined: 2020.05.03. 12:16

Cannot detect disks in AMD RAID array with driver 9.3.0.120

Post by Dehumanizer »

I just updated the RAID driver of my Asus STRIX X570-E Gaming motherboad from 9.2 to 9.3.0.120 and now Hard Disk Sentinel doesn't recognize the disks - even those which are standalone:
Annotation 2020-05-03 182314.png
Annotation 2020-05-03 182314.png (22.7 KiB) Viewed 3354 times
User avatar
hdsentinel
Site Admin
Posts: 3010
Joined: 2008.07.27. 17:00
Location: Hungary
Contact:

Re: Cannot detect disks in AMD RAID array with driver 9.3.0.

Post by hdsentinel »

Thanks for your message. Yes, this is a clear example showing why a driver update may not always a good idea.... But I'm afraid this is not really a bug/limitation of Hard Disk Sentinel.

I'd recommend to

- use Report menu -> Send test report to developer option in Hard Disk Sentinel. Then I can examine what the new driver changed on your system, for example what function AMD removed/changed which lead to that the detection is no longer working.

- contact AMD about the bug in their new driver. As the old driver had no troubles, I'm afraid they may changed/modified something (or a bug in their driver introduced). Hopefully with a following update, they can correct the issue and make things working again.

- revert the driver to the previous version which was working correctly

From the mentioned developer report, I can examine the changes, verify if things can be changed, improved at our side. The detection depends on the cooperation of the driver too, so if AMD removed function(s) - then it is possible that things may be working only with the previous version.
Dehumanizer
Posts: 2
Joined: 2020.05.03. 12:16

Re: Cannot detect disks in AMD RAID array with driver 9.3.0.

Post by Dehumanizer »

Great. I just sent the report. Thank you!
Post Reply