> if i try to open the exe nothing happens and there's no shortcut on the tray bar
> upon shutdown, restart or killing the hdd sentinel process i get instant bsod
Sorry, I do not really understand....
So when you start, "nothing happens" or do you "get instant bsod" ?
The best would be track down a bit, verify which device(s) may be affected. Maybe Windows update changed the associated driver too.
If possible, please try to
1) delete the file HDSentinel.ini and then try to re-start. This will re-set the settings to defaults while keeping all statistics/logs. It may be useful to try.
2) disconnect external disk drives, pendrives, memory card readers and further removable storage and then start Hard Disk Sentinel. In theory, they should cause no problems - but try to check, to verify if one may cause troubles.
3) we'd need to see what steps could be done by Hard Disk Sentinel and when it can't continue. That may also point on a device (eg. disk drive) or its controllers (eg. motherboard chipset driver).
1) if running, completely close Hard Disk Sentinel by File -> Exit (or by terminating from the task manager)
2) Then you'd need to start HDSentinel.exe with some command line parameters, to create text files to save the communication between the drives / devices and Hard Disk Sentinel itself. For this, please open an elevated command prompt by starting CMD.EXE and select "Run as administrator".
Then navigate to the folder of the software by entering
CD "C:\Program Files (x86)\Hard Disk Sentinel"
and then enter
HDSentinel.exe /ENABLETEST /REPORT /RAID
This should create some text files: a testmode.txt, RAID.TXT and a HDSentinel_5.50_PRO_report.txt into the folder of Hard Disk Sentinel.
The report file may not be created (as it would be created only if the complete detection happens).
If you do not see anything, then please allow it to run for longer time (eg 10-15 minutes), just to be sure.
Please send these files together (maybe compressed or as-is) to info (at) hdsentinel (dot) com as then I can examine the whole detection, investigate the responses. This may hopefully give further ideas about what happens on your system.
Users browsing this forum: No registered users