When can I request a replacement... on a two month drive.

[MartiniGM]

Bought two new Toshiba X300 6Tb disk a couple of months ago when I thought one of my Seagates were dying...

One is working just fine... the other... not so fine.. when the Off-line Uncorrectable Sector Count has dropped from 100 to 1 it must mean a replacement?

5,Reallocated Sectors Count,50,100,100,OK,000000003A18,0,Enabled

196,Reallocation Event Count,0,100,100,OK (Always passing),0000000002FE,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),0000000105E0,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,1,1,OK (Always passing),0000000000FF,0,Enabled


Hope they are not gonna stiff me over this:
191,G-Sense Error Rate,0,100,100,OK (Always passing),000000000003,0,Enabled

[hdsentinel]

Personally I'd ask for replacement of course in this case.

Originally manufacturers did not offer replacement until the error count reached the error-level threshold they configured.
That point the drive is surely considered as bad, then Hard Disk Sentinel would display 0% health and you may see "Hard disk S.M.A.R.T. failure" before booting.
Until that point, even if the amount of bad sectors increase, the error-level threshold not yet reached and usually they did not offer replacement
(see: http://www.hdsentinel.com/faq.php#health )

However, recently things change - and with a such low health and high number of problems I suspect you'll receive a replacement.

You may perform further testing as described at http://www.hdsentinel.com/faq.php#tests
as then further problems may be detected, revealed - which may help to reach the 0% point - and confirm that the disk is not really usable.

[MartiniGM]

Did a Initialize surface test and after the two first squares, all the rest was red.. and the disk.. well... dead.

But I think I've might found a bug... at the moment where Current Pending Sectors sky rocketed (from 1500 to 61000!)..

deaddisk5.PNG (17.03 KiB) Viewed 4889 times

And the hard disk summary started reporting "No response, hard disk may be disconnected"

deaddisk4.PNG (17.44 KiB) Viewed 4889 times

The overall health status of the drive went from 3%.. to 100% and perfect health..

deaddisk3.PNG (167.88 KiB) Viewed 4889 times

In my opinion a dark red 0% would describe this situation better.

deaddisk6.PNG (212.58 KiB) Viewed 4889 times

[hdsentinel]

I'd be more than curious about how it may happen.

Of course, with such high number of problems, 100% health is impossible, simply never happen.

I have no idea about how it is displayed, exactly because when the drive is dead (not responding and the health and temperature are both unknown, as I see "?" on the left panel) there is no self-monitoring information available which used to determine the health.
So from missing self-monitoring information, the status can't be perfect, then the "The status of the hard disk is unknown." is displayed.
Or from the original (last known) status, the very high number of problems would be displayed. Perfect status simply can't be displayed at all in this situation.

The best would be if you could use Report menu -> Send test report to developer option when that happened.
This way it is possible what was the last response of the drive, what may have caused some confusion which may lead to this interesting result, which never happened previously with any system / configuration. This is better than screenshots.

[MartiniGM]

Hi,
It's a good day to be Martinigm today. I just got a replacement disk after returning my disk a while back.

And thanks to HD Sentinel I got a heads up and started to migrating my files from the faulty drive early, only loosing a small percentage of my files.

If I had been waiting for Windows to alert me I'd be in sh** city since the drive is 6 terra.

Thumbs up for HD Sentinel, the pro version is worth every penny.